Care Guidance has been so helpful with the processes of finding, selecting and settling our Mum into an Aged Care facility. Without their input and experience, we would have struggled to find the “right” facility in the very short time span we had. 12 months along, Mum is quite settled and happy with her accommodation. With the friendly and helpful service, we don’t hesitate to recommend this company to anyone looking at finding quality accommodation for their family member.
We are a Malaysian-Chinese family who has never had any relative who has had a family member enter an aged care facility. A bit of family background just to give perspective on how difficult the journey has been.
Dad’s health and mobility had deteriorated to the point where he was having falls on a regular basis. He was admitted to the hospital following a fall which ended up needing two surgeries. In those seven weeks, the family was in complete disarray as we realised we could no longer look after him at home but we were paralysed and overwhelmed with the process of getting the help he needed.
Dad was moved between two hospitals and I tried to speak to the geriatrician and nurses however I was not getting any traction. In the second hospital, I finally received one phone call that would give me the answers and the clarity we were searching for. The phone call from Care Guidance was not only insightful, it provided me with step-by-step instructions on what to consider, commencing from shopping around for facilities, the exact Centrelink form that was applicable, sorting out powers-of-attorney and within ONE WEEK, dad was admitted into a home, one kilometre from our house.
The call from Care Guidance was an absolute god-send. The person on the other end of the phone not only knew exactly what they were talking about, the understood where we were at and what we had to do. They were sensitive to our specific situation and listened to what I had to say, providing options and recommendations that I was not even aware was available. As an example, they had intimate details of many of the facilities in the area. No amount of tours would have given me the insight they had. I was literally breathless after this conversation just from the sheer relief of finally getting all of the answers to all of the questions I didn’t even know I had.
Once we decided on the home, things happened unbelievably swiftly. Care Guidance organized tours with the facilities and sent a person to do the tour with us! Till this day I do not know how things were organised so quickly behind the scenes. We will be forever grateful for the help Care Guidance provided us during an incredibly stressful and confusing time. Needless to say, I would have no hesitation recommending Care Guidance to anybody who is navigating the care of elderly citizens.