A Trusted Referral Pathway
for Better Client Outcomes
Care Guidance refers matched, well-prepared clients directly to your service. When your clients need a different level of care, we manage their transition end-to-end, ensuring they feel supported through the change and your reputation is protected. The result is a two way partnership that strengthens client outcomes and creates new referral opportunities for your business.
Two Ways We Work Together
The Concierge Service creates value at both ends of the client relationship, bringing clients to you, and supporting them when they move on.
Grow Your Client Base With Matched, Ready-to-Start Referrals
Care Guidance connects your service with families who are already assessed, informed, and looking for exactly what you offer. You receive clients who are the right fit, reducing onboarding friction and improving retention from day one.
Offer a Complete Service, Even When a Client's Journey Takes Them Beyond You
Most providers have no way to support clients when their care needs change and they need to move on. By partnering with Care Guidance, you can now offer expert, guided transitions as part of your service, something your clients will remember, and something that sets you apart.
We Find the Right Setting, Whatever the Situation
Care Guidance covers every type of aged care placement, from urgent short-term respite through to permanent residential care.
Our network of accredited, reputable providers across Australia means we can match clients to the right service wherever they are, and whatever their budget, needs, or timeline.
Every recommendation is fully independent. Families trust our guidance because we have no financial relationship with any provider at the point of recommendation, only when a placement is made.
Simple to Refer. Seamless for Families.
Making a referral takes minutes. We handle everything from there, keeping you informed at every stage and ensuring the best outcome for your client.
Submit a referral in minutes via our online form or call us on 1300 442 383. We accept referrals for home care, residential, and emergency respite.
Our team reaches out within one business day for an initial consultation, taking the time to understand the client's situation, preferences, and needs.
We deliver a personalised care recommendation based on the individual's needs, budget, and location, drawn from our network of accredited providers.
We support the family through every step of the transition and provide proactive updates, so you always know the outcome for your client.
It takes less than five minutes. Our team will be in touch with your client's family within one business day.
Trusted by Providers Across Australia
Care Guidance has been partnering with aged care organisations since 2015, placing individuals in the right care and supporting smooth, confident transitions.
Families referred by providers just like yours, matched to the right care and supported through every step of the transition.
Founded in 2015, Care Guidance has a proven track record of partnering with hospitals, home care providers, residential facilities, and community organisations.
Care Guidance works with over 100 of Australia's leading aged care providers, giving clients access to a trusted, accredited network wherever they are.