A Trusted Referral Pathway
for Better Client Outcomes
Our aged care placement service refers matched, well-prepared clients directly to your service. When your clients need a different level of care, we manage their transition end-to-end, ensuring they feel supported through the change and your reputation is protected. The result is a two way partnership that strengthens client outcomes and creates new referral opportunities for your business.
Two Ways We Work Together
The Concierge Service creates value at both ends of the client relationship, bringing clients to you, and supporting them when they move on.
Grow Your Client Base With Matched, Ready-to-Start Referrals
Care Guidance connects your service with families who are already assessed, informed, and looking for exactly what you offer. You receive clients who are the right fit, reducing onboarding friction and improving retention from day one.
Offer a Complete Service, Even When a Client's Journey Takes Them Beyond You
Most providers have no way to support clients when their care needs change and they need to move on. By partnering with Care Guidance, you can now offer expert, guided transitions as part of your service, something your clients will remember, and something that sets you apart.
We Find the Right Setting, Whatever the Situation
Care Guidance covers every type of aged care placement, from urgent short-term respite through to permanent residential care.
Our network of accredited, reputable providers, from Melbourne and regional Victoria to Tasmania, South Australia and beyond, means we can match clients to the right service wherever they are, and whatever their budget, needs, or timeline.
Every recommendation is fully independent. Families trust our guidance because we have no financial relationship with any provider at the point of recommendation, only when a placement is made.
Simple to Refer. Seamless for Families.
Making a referral takes minutes. We handle everything from there, keeping you informed at every stage and ensuring the best outcome for your client.
Submit a referral in minutes via our online form or call us on 1300 442 383. We accept referrals for home care, residential, and emergency respite.
Our team reaches out within one business day for an initial consultation, taking the time to understand the client's situation, preferences, and needs.
We deliver a personalised care recommendation based on the individual's needs, budget, and location, drawn from our network of accredited providers.
We support the family through every step of the transition and provide proactive updates, so you always know the outcome for your client.
It takes less than five minutes. Our team will be in touch with your client's family within one business day.
Trusted by Providers Across Australia
Care Guidance has been partnering with aged care organisations since 2015, placing individuals in the right care and supporting smooth, confident transitions.
Families referred by providers just like yours, matched to the right care and supported through every step of the transition.
Founded in 2015, Care Guidance has a proven track record of partnering with hospitals, home care providers, residential facilities, and community organisations.
Care Guidance works with over 100 of Australia's leading aged care providers, giving clients access to a trusted, accredited network wherever they are.
Questions Providers Ask Us
Costs, timing and how we keep you informed.
Still have a question? Call 1300 442 383.
Make a Referral
What does it cost our organisation to refer a client?
Nothing. Referring a client to Care Guidance is free for you and the family. We receive a fee from the receiving provider only when a placement is made.
How does receiving referrals work, and what does it cost?
We refer clients who have already been assessed and matched to your service. A referral fee applies only when a referred client starts with you.
How quickly do you contact the family?
We reach out to the family within one business day for an initial consultation. Making the referral takes less than five minutes, online or on 1300 442 383.
Will we be kept informed?
Yes. We provide proactive updates through every stage of the transition, so you always know the outcome for your client.
What types of care do you place clients into?
Emergency respite, Support at Home and residential Aged Care, across our network of 100+ accredited partner organisations.