Care Guidance for Providers

Specialist Support
for Moments Beyond Day-to-Day Care.

Care Guidance partners with Aged Care providers to support clients when needs extend beyond day-to-day care. We provide matched referrals, specialist wellbeing support and manage smooth transitions, helping reduce pressure on your team while improving the client experience.

Make a Referral How It Works

Matched client referrals Specialist wellbeing support Smooth transitions

500+

individuals placed into care every year

10,000+

wellbeing hours delivered each year

100+

aged care organisations trust Care Guidance

10+

years helping families find the right care

Our Services

Two Services. One Customer Journey.

Explore the detail behind each service, or make a referral now and we'll guide you from there.

The Concierge Service

Independent placement support for families finding the right care across Support at Home, Residential Aged Care, and Emergency Respite.

Covers Support at Home, Emergency Respite, and Residential Aged Care

Free to families, with clients supported into their next stage of care

Independent recommendations, matched to your service

500+ individuals helped annually across Australia

Learn more Make a Referral Placement

The Wellbeing Program

Specialist Wellbeing Support embedded in your care setting, working alongside your team to support clients with complex needs.

Funded under Allied Health in Support at Home and Residential Care

Addresses isolation, distress, cognitive decline, and legal needs

Delivered by AASW-accredited social workers with 5+ years experience

10,000+ wellbeing hours delivered each year across all care settings

Learn more Make a Referral Wellbeing

How Referrals Work

Simple to Refer. Seamless for Your Client.

Making a referral takes minutes. We handle everything from there, and keep you informed throughout so you always know the outcome for your client.

You Make a Referral

Submit a referral in minutes via our online form or call us directly on 1300 442 383. No lengthy paperwork, just the essentials to get started.

We Contact the Client & Family

We reach out promptly, introduce ourselves, and conduct a thorough consultation to understand their needs and circumstances, taking the pressure off your team.

We Manage the Process End-to-End

Whether it's finding the right care setting or delivering specialist wellbeing support, we handle assessment, coordination, and placement with the expertise your clients deserve.

We Keep You in the Loop

You won't be left wondering. We provide proactive updates so you always know the status of your referral and the outcome for your client.

Make a Referral

How It Works

Three Ways We Extend Your Capability

Care Guidance gives your organisation the ability to offer specialist support at every stage of your client's care journey.

Trusted by 100+ aged care organisations across Australia

Make a Referral

Concierge Service

We Refer Matched Clients to You

Families across Australia come to Care Guidance to find the right care provider. When a client is a strong fit for your service, we match and refer them to you, bringing you new clients who are informed, prepared, and ready to start. You pay a referral fee on placement.

Clients matched to your service based on needs, location, and availability
Families arrive prepared, we've guided them through assessments and paperwork
Covers Support at Home, Residential Aged Care, and Emergency Respite

Learn more about the Concierge Service

Cost to you

Placement fee only

You pay a referral fee to Care Guidance only when a client we refer begins receiving your service. No upfront cost, no ongoing fees, high ROI on every placement.

Wellbeing Program

We Provide Specialist Support When It's Needed

Every care provider sees clients with needs like isolation, emotional distress, trauma, cognitive decline, family conflict, carer support, and legal or financial concerns. Our Wellbeing Specialists step in alongside your team, so each of these needs is met with specialist support.

Delivered by Care Guidance Wellbeing Specialists, trained social workers with 5+ years experience in aged care settings and AASW accredited
Reduces staff workload and improves client satisfaction

Learn more about the Wellbeing Program

Cost to you

Free

Support at Home: Funded through the client's package under Allied Health services, no cost to you or the family.

Residential: Funded through Allied Health grants, no cost to you or the family.

Concierge Service

We Manage the Transition When Their Needs Change

When a client's needs exceed what you can provide, simply refer them to Care Guidance and we manage everything, search, assessment, placement, and transition. Your client leaves your service supported, and your organisation is seen as a trusted partner through their entire care journey.

We manage the search and placement into the next appropriate care setting
Clients leave your service supported
When appropriate, we can refer clients back to you as their needs evolve

Learn more about the Concierge Service

Cost to you

Free

Just refer the client to us, we handle everything. Care Guidance receives a referral fee from the provider we place the client with. No cost to you or the family.

Our Partners