Care Guidance for Individuals & Families

We Help You Find the Right Care for Your Loved One

Navigating Aged Care can be overwhelming for families, and Care Guidance is here to make it simpler. We offer free, independent guidance to help you find the right care alongside Specialist Wellbeing Support every step of the way.

Free to families Entirely independent 10+ years experience Australia wide
How Care Guidance Supports Families

You Should Not Have to Figure This Out Alone

The Aged Care system is complicated, the decisions are high stakes, and most families are trying to navigate it during one of the most stressful periods of their lives.

Care Guidance was founded in 2015 to change that. We exist to empower families with expert guidance, independent advice, and ongoing support so they can find the right care for the people they love and make sure that care continues to work.

Whether you need help finding a home care provider or an Aged Care home, or you want Specialist Wellbeing Support for a loved one already in care, we have a service for you and in most cases it costs your family nothing.

Let Us Help You
500+
individuals and families guided into the right care every year
10,000+
hours of specialist wellbeing support delivered annually
10+
years helping Australian families navigate aged care
AASW Accredited

All Care Guidance Social Workers are accredited by the Australian Association of Social Workers.

How Can We Help You Today

We Are Here for Every Stage of the Journey

Whether you need care urgently, are planning ahead, or want ongoing support for a loved one already in care, Care Guidance has a path for you.

01
Find Emergency Respite
Urgent care arranged fast — free to families
02
Find Support at Home
Independent guidance finding the right home care
03
Get Wellbeing Support at Home
Specialist social worker for those receiving home care
04
Find an Aged Care Home
End-to-end guidance into residential care
05
Get Wellbeing Support in Aged Care
Specialist social worker embedded in a care home
Urgent · Support at Home & Residential
Find Emergency Respite

When your usual carer cannot continue, you need safe care arranged quickly.

We work with our provider network to find short-term options fast so that your loved one is never left without support
There is no cost to your family
Call us now on 1300 442 383
Call Us Now — 1300 442 383
Support at Home · Concierge Service
Find Support at Home

If your loved one wants to stay at home with the right help in place, we will match them with the right home care provider for their needs and budget.

We handle all the paperwork and funding requirements
The service is completely free to your family
We are independent of any provider
Learn more about finding care
Support at Home · Wellbeing Program
Get Wellbeing Support at Home

When your loved one receives home care but needs emotional or social support too, a Wellbeing Specialist can visit them at home.

Addresses isolation, grief, mental health and complex needs
Funded through a Support at Home Package
No referral needed to get started
Learn more about Wellbeing Support
Residential Aged Care · Concierge Service
Find an Aged Care Home

When your loved one needs more care than can be provided at home, we will guide you through every step from assessment to moving in.

Homes shortlisted and matched to their needs, preferences and location
The service is free to your family and fully independent
We are not affiliated with any provider
Learn more about finding an Aged Care home
Residential Aged Care · Wellbeing Program
Get Wellbeing Support in Aged Care

If your loved one is in a care home and you are worried about how they are going emotionally, a Wellbeing Specialist embedded directly in their care home can help.

Addresses isolation, grief, mental health, cognitive decline and legal needs
You do not need a referral to reach out
The program is funded through the facility
Learn more about Wellbeing Support in Aged Care
What Families Tell Us

Measured by the Families We Have Helped

These scores come directly from families who have used the Care Guidance Concierge Service, people who have been where you are now.

97%
of families would recommend Care Guidance to others in a similar position
Family satisfaction survey · Care Guidance Concierge Service
97%
felt their Care Guidance specialist genuinely cared about achieving the best possible outcome
Family satisfaction survey · Care Guidance Concierge Service
96%
were satisfied overall with the support their family received during the transition to aged care
Family satisfaction survey · Care Guidance Concierge Service
95%
said it would have taken significantly longer to navigate aged care options without Care Guidance
Family satisfaction survey · Care Guidance Concierge Service
Support For You, Too

Walking This Road With You

Finding care for someone you love can be one of the most difficult and emotional times a family goes through. Alongside helping you find the right care at no cost, a Wellbeing Specialist can also walk beside you and your family through the emotional side of this transition.

Part of the Wellbeing Program, available privately as a fee for service. If this is something you would value, we would love to hear from you.