Finding the Right Aged Care
for Your Loved One
Navigating Aged Care is complicated and it should not fall on your family to figure it out alone. Our aged care placement team guides you through every step, from understanding your options and finding the right provider to supporting the move into care.
every year
We Are Here for Every Stage of the Journey
Whether you need care urgently, are planning ahead, or exploring options for a loved one, Care Guidance has a path for you.
When your usual carer cannot continue, you need safe care arranged quickly.
If your loved one wants to stay at home with the right help in place, we will match them with the right home care provider.
When your loved one needs more care than can be provided at home, we guide you through every step from assessment to moving in.
Finding care for a loved one can take a quiet toll on a family. A Wellbeing Specialist can also walk beside you through this time, available privately as a fee for service.
A Simple, Guided Process — From First Call to Care
You do not need to understand the Aged Care system before you call us. That is what we are here for.
We take the time to understand your loved one's needs, preferences and situation, and help you make sense of how the Aged Care system works. No preparation needed, just a conversation.
No preparation neededWe identify and guide you through any financial, medical and administrative assessments or paperwork required before choosing a care provider, handling the complexity so you do not have to.
We handle the complexityYou receive a tailored list of care options matched to your loved one's specific needs, preferences and budget, drawn from our trusted network of providers across Australia.
Matched to your needsWe support your family through the move into your chosen care service, liaising with providers, managing the final steps and making sure nothing falls through the cracks.
End-to-end supportOur team is available to talk through your situation with no obligation and no jargon.
Free, Independent and On Your Side
Care Guidance is not tied to any single provider. Our only goal is finding the right fit for your loved one.
The Concierge Service is free to you. Care Guidance is paid by the provider you choose, never by your family.Paid by the provider you choose, never by your family.
We are not tied to any single provider. Our recommendations come only from what is genuinely right for your loved one.Not tied to any provider. We recommend what's right for your loved one.
We navigate Aged Care administration so you don't have to, from paperwork and assessments through to the transition into care.We handle the paperwork, assessments and transition, end to end.
Over 10 years and 500+ families helped every year across Melbourne, regional Victoria and Australia.10+ years, 500+ families helped every year across Australia.
Service
Families Who Have Been Where You Are
Aged Care decisions are never easy. Here is what families say about having Care Guidance by their side.
Finding Care: Your Questions Answered
What families most often ask us before they get started.
Still have a question? Call 1300 442 383.
Let Us Help You
What is the difference between Support at Home and residential Aged Care?
Support at Home helps your loved one stay in their own home, with services such as personal care, nursing and help around the house. Residential Aged Care means moving into an aged care home with 24-hour care. We can help you work out which suits your loved one's needs now and in the future.
Do we need an aged care assessment first?
Most government-funded Aged Care requires an assessment arranged through My Aged Care. If you have not started, that is fine. We guide you through the assessments and paperwork needed before choosing a provider.
How do you choose which providers to recommend?
We match providers to your loved one's needs, preferences, location and budget, drawing on our network of 100+ partner organisations. You receive a tailored shortlist and the final choice is always yours.
Can you help if we need care urgently?
Yes. If a usual carer can no longer continue, we work with our provider network to find emergency respite quickly, the same day where possible. Call us on 1300 442 383.
What happens after we choose a provider?
We stay with you through the move, from paperwork to settling in, so the transition feels supported rather than rushed.